Completing your continuing education requirements is an essential requirement for all insurance agents to keep their insurance license active. Almost every state also requires agents to file a renewal application (only FL, NC, and MI do not require a renewal application). In all but three states (MA, AZ, and NV), these requirements must be met every two (2) years prior to the licensee’s expiration date. Failure to meet these requirements most frequently results in the license being considered “expired” or “inactive.” In most cases, the agent is prohibited from transacting insurance, and the license will be terminated altogether if the requirements are not met and additional fees and penalties paid—usually within one (1) year.
Why Waiting Until the Last Minute To Take CE Can Be Risky When Renewing Your Insurance License
Many agents operate under the assumption that they can wait until the last day to complete their CE and then renew their insurance license. Unfortunately, this is frequently not the case. All too often, we assist agents who completed their insurance CE on or one day before their insurance license expiration date but cannot access their insurance renewal application to renew their license on time. Their license then lapses or becomes inactive.
Understanding Why Insurance CE Completion Delays Occur
Why would an agent seemingly meet all of their requirements but cannot renew their license in time? There are two primary reasons for this: How the state reporting systems interact and update and how quickly the CE provider reports the credits to the state insurance department.
Breaking Down the Insurance License Renewal Process
Let’s begin by explaining the basic processes that occur in the insurance agent license renewal process. At some point prior to their insurance license expiration date, the agent will sign up to take their continuing education courses with an insurance CE provider approved by the insurance department for their state of licensure. The agent then completes their courses. The CE provider must then submit the course credits the agent earned to the State Department of Insurance. The agent can then renew their license.
Why Some Agents Face Issues Despite Completing CE Requirements on Time
Seems straightforward, right? It is for approximately 95% of agents who renew their licenses. Unfortunately, about 5% of agents follow what they think is the proper process; they complete their insurance CE on or before their expiration date but then realize they cannot access their renewal application and renew their license on time. Why would this happen? As previously mentioned, it has to do with backend systems updating and CE provider reporting speed.
Understanding the Role of the State Insurance Departments in CE Processing in the USA
Let’s now consider what happens on the insurance department side when processing renewals. This is the process for almost every State Department of Insurance. The state receives the credits from the CE provider, and then they electronically apply or “bank” the credits earned to the agent’s CE transcript. The state’s systems then monitor and evaluate the credits applied to the transcript to ensure the agent has taken the required course topics and number of credits (usually 24). When the system determines the agent has met these requirements, their license becomes eligible for renewal.
The Separate Systems for CE Transcript and License Renewal Applications
The insurance renewal application is hosted in a system (database) separate from the one where the CE transcript is maintained. When an agent’s CE requirements have been fulfilled, the transcript system notifies the renewal application system that the license is eligible for renewal. It is important to understand that this updating process usually occurs overnight, but occasionally can take up to 72 hours.
Understanding the Concept of “Pending States” and How They Affect License Renewal
The tricky part of this process has to do with when the State Department of Insurance makes the renewal application available. Some states make the renewal application available for the agent regardless of whether the agents have met their CE requirements. The agent can fill out the application and pay any renewal fees before completing their CE requirements. The renewal application then goes into a “pending” status until the CE requirements are met.
Once the agent completes the CE Requirements and the transcript is updated, the renewal application is taken out of pending status and processed. Assuming this is done prior to the license expiration date, the renewal is successful. We call these “pending states.” This is the most efficient process for processing renewal applications because the agent can submit their application regardless of their CE status—they don’t have to wait for the systems to update. Only a handful of states use the pending process (GA, OH, CA, and IN).
The Complications With States That Don’t Use Pending Systems
Unfortunately, the vast majority of state insurance departments’ systems are not set up to allow for pending renewal applications. Instead, the renewal application is made available only after the CE credits have been submitted by the CE provider and the systems have been updated. Remember, it can take up to 72 hours for the systems to “speak to each other” and update.
So, if an agent completes their CE close to or on their expiration date, they still have to wait for the credits to be reported by the insurance CE provider and for the systems to update before their renewal application is made available.
How CE Provider Reporting Times Impact the Licence Renewal Process
It’s also important to understand that CE providers can legally take 5–30 days (depending on the state’s rules) to report an agent’s earned CE credits to the Department of Insurance. Some CE providers offer same-day credit reporting, but they are under no legal obligation to do so. In our experience, on average, most other providers take 3–4 days to report credits. At BetterCE, we understand how important timely reporting is to the renewal process, so we report credits twice daily and 3–4 times daily at the end of the month.
What Happens if an Agent Completes CE Close to Their License Expiration Date?
Do you see the problems that can occur with how most states process renewals? An agent can complete their CE requirements on time and prior to their license expiration date, but the renewal application will only be made available after the CE provider has submitted their credits and the state’s systems update. If this does not occur prior to midnight of the agent’s license expiration date, the renewal application will have to be submitted late. All too often, this results in the agent’s license lapsing, and they must reinstate and pay additional fees.
Exceptions and Grace Periods in Certain States
This is not the exact renewal process for all states, but it is for the vast majority. Approximately four states recognize this and allow grace periods (OK, PA, NJ, WI), but most do not. Still, other states have rules or regulations requiring agents to complete the CE requirements up to 15 days before the expiration date (IL, MD). We have yet to see this enforced, but it is done to encourage agents to get their CE done in time to ensure their renewal application is available.
We can’t recall any situation where an agent’s renewal application wasn’t made available for more than three days after we reported the credits. For this reason, we recommend completing your CE at least three days prior to your license expiration date.
Keep in mind that we calculate this based on using our services. We offer the industry’s fastest and most frequent CE reporting submissions, reporting 2–3 times daily. Very few other providers offer similar services. So, if you’re using another CE provider, we suggest finding out their reporting timeframes and adding any additional days to what we recommend.
Why Completing Insurance CE Early Matters
Our goal is to provide you with the most helpful solutions for easily maintaining your insurance license. We hope this article was helpful to understanding the importance of completing your insurance CE in advance of your expiration date. With BetterCE, you can get your credits reported fast! Contact us for further assistance. We are here to help you meet your insurance requirements.